hi444 Privacy Policy —
Your information is fully protected

When you create an account or use services on hi444, we may collect various types of information. This information is used to improve our service quality and enrich your experience.

1.1 Personal identification information

• Full name and date of birth (for age verification — only persons aged 21 and above may open an account)
• Valid email address and contact details
• National ID card or passport details (when identity verification is required)
• Residential address

1.2 Financial information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction verification)
• Basic bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical and usage information

• IP address, device type, and operating system
• Browser information and cookie data
• Site access times and navigation patterns
• Gaming activity logs and preferences

hi444 collects information in several ways. It is our responsibility to keep you informed about these collection methods.

2.1 Information provided directly

You provide information directly when you fill out a registration form, verify your account, make a deposit or withdrawal, or contact our support team.

2.2 Automatically collected information

While you browse the site, certain information is collected automatically through cookies, web beacons, and similar technologies. This information helps improve site performance and personalise the user experience.

hi444 uses your information only for specific and legitimate purposes. We never sell your information to third parties.

• Account creation, identity verification, and age confirmation
• Processing deposits, withdrawals, and all financial transactions
• Providing gaming services and related benefits
• Protecting account security and preventing fraudulent activity
• Providing customer support and resolving issues
• Meeting applicable legal obligations
• Improving site performance and the user experience
• Ensuring responsible gaming and providing support when needed

Protecting your information is our highest priority. hi444 stores your data using industry-standard security practices.

4.1 Technical security measures

• SSL/TLS encryption — active on all data transfers
• Encrypted database servers — sensitive information stored in encrypted form
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication option

4.2 Data retention period

We retain your information only for as long as it is necessary. Even after an account is closed, certain information may need to be kept for a defined period due to legal and regulatory obligations. Once that period ends, the information is securely deleted or anonymised.

hi444 does not generally disclose your personal information to third parties. However, sharing information may be necessary in the specific circumstances below:

5.1 Service provider partners

Necessary information may be shared with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), cybersecurity, IT infrastructure, and customer service management. These partners operate under strict confidentiality agreements and may not use your information for their own purposes.

5.2 Legal obligations

We may be required to provide information in response to a court order, a legitimate investigation, or a lawful request from a government authority. In such cases we will provide only the minimum information necessary.

5.3 What we do not do

• We do not sell your information to advertisers or third parties
• We do not share your information for marketing purposes without your consent
• We do not disclose your information to unnecessary individuals or organisations

As a hi444 user, you have the following rights over your personal information:

6.1 Right to access

You can find out what information we hold about you, why we hold it, and how we use it. Contact our support team to request this information.

6.2 Right to rectification

If any of your stored information is incorrect, you may request a correction. This can be done through your account settings or via support.

6.3 Right to erasure

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a defined period due to legal obligations.

6.4 Right to object to processing

You have the right to object to the processing of your information in certain circumstances, particularly in relation to marketing communications. You can make this request via the "unsubscribe" option in any marketing email or directly through support.

6.5 Right to data portability

You may request your information in a structured, commonly used format. This request must be submitted to support with verifiable identification.

hi444's services are strictly for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at registration. If we become aware that a minor has created an account on our platform, that account and all associated information will be deleted immediately. Parents and guardians are encouraged to keep parental controls active on their devices.

hi444 takes responsible gaming very seriously. For this purpose we monitor user gaming behaviour — solely to identify problematic patterns and provide timely support.

We use collected gaming data to:

• Assist with managing limits (deposit, bet, and session time limits)
• Process self-exclusion requests
• Send supportive messages when unusual or at-risk behaviour is detected

For more details on responsible gaming, please visit our Responsible Gaming page.

hi444 reserves the right to amend or update this Privacy Policy as needed. For significant changes we will notify you in the following ways:

• A notification will be sent to your registered email address
• A visible notice will be displayed on the site's homepage or login page
• The effective date of the change will be clearly stated

Continuing to use the site after a change has been made will be considered acceptance of the updated policy. If you object to a change in the policy, you have the right to request that your account be closed.

hi444's servers may be located in various countries. As a result, your information may be processed or stored on servers outside Bangladesh. We ensure that appropriate security measures are always maintained for such transfers.

For international data transfers we:

• Use only trusted and recognised data processors
• Ensure data protection agreements are in place
• Require encryption for all data flows

If you have any concerns or complaints about the protection of your information, please contact the hi444 support team directly. We will try to resolve your complaint as quickly as possible.